Frequently Asked Questions (FAQ)

Premade covers

Where can I find your shop with the available premade covers?


-> Please have a look at the top of each page and click on the button 'Shop'. ** STAY UPDATED ** -> Join my Facebook group for authors where you can get access to events, discounts and exclusive previews to the next premades that will be launched into my shop. If you want first dibs, I welcome you to follow this group: https://www.facebook.com/groups/secretdartistepremadecovers




Do you sell your premade covers only once?


Yes. 1 cover per buyer. In this case, you have a unique and mindblowing book cover, made in my own style of art!




Do I need to give credit in my book?


Yes. You need to give credit to me as an artist, but also to the stock providers. You will receive a list with all stocks used. Please mention (when publishing your book): Cover art by Evelyne Paniez, www.secretdartiste.be




What kind of payment do you accept?


For premade covers, I only accept payment via Paypal (through my shop). Payment should be done in USD (US dollars). Contact me for more information. *** Paying for your project *** 100% needs to be paid in advance, because I work with the FCFS option (first come first serve). After payment, you will receive the book cover in .jpg or .png optimized for online selling (when purchasing the ebook). When you purchase a full wrap and need the files for printing, you will receive a high resolution file in .png and .pdf. *** VAT/GST (BTW) *** Exemption VAT (Value Added Tax) small business, VAT/GST is not applicable. *** Refunds *** A refund is not possible when buying a premade design. Thank you for your understanding.




How fast will my book cover be delivered to me?


Estimated turnaround for premade ebook covers will be 3 to 5 working days. If you want a full wrap, this can take 5 to 10 working days. If the timeframe is not possible (due to other bookings/projects or holidays), I will inform you in advance.




If I buy an ebook cover, can I upgrade this to a full wrap later on?


Sure! Just drop me a note via secretdartiste1@gmail.com with a small briefing (+ please mention the cover you bought from me) on how you want the full wrap. In this way, I can give you an estimate of the extra fee (depending on complexity of the work).




How can I contact you?


You can send me an e-mail via secretdartiste1@gmail.com and I will try to give you an answer as soon as possible (depending on the time zone).




What genres do you work with?


I specialize in fantasy and fine dark art but have an interest in other themes as well, like urban fantasy, romance, traditional regency, young adult, military sci-fi, epic, ... Just send me a note via secretdartiste1@gmail.com if you have any questions.




Do I own all the rights on the cover I bought? - Copyright


When buying a book cover, you are purchasing the right to "use" the artwork, not the copyright on the design itself. The copyright remains my own, unless stated otherwise. *** Stocks used for your projects *** The stocks (photo’s that I have used to create your book cover) were either purchased by me from Shutterstock.com (basic license) or came from copyright free images databases. I also use stocks from Deviantart.com from time to time (where commercial use is allowed). Best is that you credit all these resources in your book (you will receive a list in the end). *** Important *** When purchasing one of my services/book covers, you automatically agree that you will abide by the terms of Shutterstock.com (for standard license). You can read their terms of use on www.shutterstock.com. In case you will exceed the amount of 500,000 printed copies, you must upgrade your stocks to an extended license. Please keep that in mind. *** Questions about this? *** If you have any questions regarding this issue, please do not hesitate to contact me via secretdartiste1@gmail.com.




When I buy my own stock images, what do I need to know?


If you buy the stocks yourself: Please purchase the biggest format (L or XL) for best results. Also please make sure that you checked the box for 'Non-editorial' stocks. Short summary for Shutterstock images/stocks: Standard license: less than 500.000 books produced and printed. Enhanced license: more than 500.000 books can be produced and printed. Also needed for commercial use (merchandise for sale or promotional distribution).




Do I need to pay taxes on your products?


No. In Belgium I am a registered business with exemption of VAT (Value Added Tax) for small businesses. VAT/GST is therefore not applicable. The price you see in the shop is the price you will pay (so without any taxes).




Can I find some testimonials from other clients?


Yes, you can find them on my home page at the bottom.




Do you offer payment plans for premade covers?


​Standalone covers: no payment plan possible. Full price has to be paid at once. Duo and trilogy covers: payment plan is possible. Please send me an e-mail for more information.




Can I reserve a book cover?


New clients: Covers can be reserved for 1 month (30 days). After these 30 days, the cover has to be paid through PayPal. Known clients: Covers can be reserved to a maximum of 6 months. After these 6 months, the cover has to be paid through PayPal. If there was no payment, the cover that was reserved, will be again in my shop for others to purchase.




Where can I find your terms and conditions?


I also strongly encourage you to take a look to my general terms & conditions before your purchase. You can find them at the bottom of each page. Texts are available in both Dutch and English.





Digital art

Do you do commissions?


Yes. Please send me a small briefing via mail (secretdartiste1@gmail.com). After this, I will send you a price quote (this is without any obligation), depending on the complexity of the work (so please describe your project as detailed as you can in order for me to make an estimation). The quotation may be subject to changes due to unforeseen changes by the client during the project. If the project is not my cup of tea (e.g. a specific genre, ...), I will inform you.




What kind of payment do you accept?


Belgium & Europe: bank transfer on my bank account. Payment in euros. Rest of the world: Paypal. Payment in USD (US dollars). Contact me for more information. *** Paying for your project *** A 50% deposit is required in advance. With the final approval, the balance needs to be paid. After payment, you will receive the book cover in .jpg or .png optimized for online selling (ebook) and/or high resolution pdf (for printing - if included in the package you ordered). *** VAT/GST (BTW) *** Exemption VAT (Value Added Tax) small business, VAT/GST is not applicable. *** Refunds *** A refund is possible when I have not yet started working on the project (minus the costs e.g. Paypal transaction costs). When already started, refunds are not possible anymore.




How can I contact you?


You can send me an e-mail via secretdartiste1@gmail.com and I will try to give you an answer as soon as possible (depending on the time zone).




Do I own all the rights on my commission/ artwork? - Copyright


When buying a commissioned artwork, you are purchasing the right to "use" the artwork, not the copyright on the design itself. The copyright remains my own, unless stated otherwise. *** Stocks used for your projects *** The stocks (photo’s that I have used to create your book cover) were either purchased by me from Shutterstock.com (basic license) or came from copyright free images databases. I also use stocks from Deviantart.com from time to time (where commercial use is allowed). Best is that you credit all these resources in your book (you will receive a list in the end). *** Important *** When purchasing one of my services/book covers, you automatically agree that you will abide by the terms of Shutterstock.com (for standard license). You can read their terms of use on www.shutterstock.com. In case you will exceed the amount of 500,000 printed copies, you must upgrade your stocks to an extended license. Please keep that in mind. *** Questions about this? *** If you have any questions regarding this issue, please do not hesitate to contact me via secretdartiste1@gmail.com.




Do I need to pay taxes?


No. In Belgium I am a registered business with exemption of VAT (Value Added Tax) for small businesses. VAT is therefore not applicable. The price you see in the shop is the price you will pay (so without any taxes).





Graphic design

Want a price quote for a graphic design project?


You can send me an e-mail via secretdartiste1@gmail.com and I will try to give you an answer as soon as possible (depending on the time zone).




What kind of payment do you accept?


Belgium & Europe: bank transfer on my bank account. Payment in euros. Rest of the world: Paypal. Payment in USD. Contact me for more information. *** VAT (BTW) *** Exemption VAT (Value Added Tax) small business, VAT/GST is not applicable.




How can I contact you?


You can send me an e-mail via secretdartiste1@gmail.com and I will try to give you an answer as soon as possible (depending on the time zone).




What services do you offer?


*** Graphic design & DTP *** (magazines, brochures, posters, flyers, stickers and many other graphic mediums). *** Branding and look & feel for your company *** (logo, business cards, letterhead, ...). *** Illustration book & CD-covers *** for national and international authors & musicians. *** Design of announcements for birth, wedding and other occasions *** (for business and/or consumer). *** Campaign visuals & retouching services ***




Do I need to pay taxes?


No. In Belgium I am a registered business with exemption of VAT (Value Added Tax) for small businesses. VAT/GST is therefore not applicable. The price you see in the shop is the price you will pay (so without any taxes).





General

Where can I find the terms & conditions?


At the bottom of each page, in the footer. Texts are available in both Dutch and English.




Where can I find your cookie policy?


At the bottom of each page, in the footer. Texts are available in both Dutch and English.




Where can I find your disclaimer & privacy policy?


At the bottom of each page, in the footer. Texts are available in both Dutch and English.




Where are you from?


I am a digital artist / graphic designer based in Belgium, near Antwerp.




Where can I find you on social media?


Deviantart: https://www.deviantart.com/secretdartiste Facebook page: https://www.facebook.com/SecretDarTiste Facebook group: https://www.facebook.com/groups/secretdartistepremadecovers Instagram: @secretdartiste Pinterest: https://www.pinterest.com/SecretDarTiste/ Twitter: https://twitter.com/EvelynePaniez




What are your tools of the trade?


I am a Photoshop wizard and like to paint the sky with stars! Digital work: Adobe Photoshop, Adobe Bridge, Wacom intuos graphic tablet, Mac, imagination... Traditional work: Sketching paper, pencil, gum, marker paper, Ciao Copic markers, imagination...





Custom covers

What packages do you offer?


* Commissions are currently closed * For more info about the different packages I offer, please visit the PACKAGES page (under book covers (see button at the top of my webpage) > click 'custom' > click 'Packages'). *** Summary *** SOLAR package: ebook classic REBIRTH package: ebook premium DIVINE package: ebook & printed premium




Do you sell your covers only once?


Yes. 1 cover per buyer. In this case, you have a unique and mindblowing book cover, made in my own style of art!




Do I need to give credit in my book?


Yes. You need to give credit to me as an artist, but also to the stock providers. You will receive a list with all stocks used. Please mention (when publishing your book): Cover art by Evelyne Paniez, www.secretdartiste.be




What kind of payment do you accept?


Belgium & Europe: bank transfer on my bank account. Payment in euros. Rest of the world: Paypal. Payment in USD (US dollars). Contact me for more information. *** Paying for your project *** A 50% deposit is required in advance. With the final approval, the balance needs to be paid. After payment, you will receive the book cover in .jpg or .png optimized for online selling (ebook) and/or high resolution pdf (for printing - if included in the package you ordered). *** VAT/GST (BTW) *** Exemption VAT (Value Added Tax) small business, VAT/GST is not applicable. *** Refunds *** A refund is possible when I have not yet started working on the project (minus the costs e.g. Paypal transaction costs). When already started, refunds are not possible anymore.




How fast will my book cover be delivered to me?


For more info about timelines and turnaround, please visit the PACKAGES page. If the timeframe is not possible (due to other bookings/projects), I will inform you in advance. *** Summary *** SOLAR package: turnaround (estimate) 5 working days. REBIRTH package: turnaround (estimate) 15 working days. DIVINE package: turnaround (estimate) 15 working days.




How can I contact you?


You can send me an e-mail via secretdartiste1@gmail.com and I will try to give you an answer as soon as possible (depending on the time zone).




Do I own all the rights on the cover I bought? - Copyright


When buying a book cover, you are purchasing the right to "use" the artwork, not the copyright on the design itself. The copyright remains my own, unless stated otherwise. *** Stocks used for your projects *** The stocks (photo’s that I have used to create your book cover) were either purchased by me from Shutterstock.com (basic license) or came from copyright free images databases. I also use stocks from Deviantart.com from time to time (where commercial use is allowed). Best is that you credit all these resources in your book (you will receive a list in the end). *** Important *** When purchasing one of my services/book covers, you automatically agree that you will abide by the terms of Shutterstock.com (for standard license). You can read their terms of use on www.shutterstock.com. In case you will exceed the amount of 500,000 printed copies, you must upgrade your stocks to an extended license. Please keep that in mind. *** Questions about this? *** If you have any questions regarding this issue, please do not hesitate to contact me via secretdartiste1@gmail.com.




When I buy my own stock images, what do I need to know?


If you buy the stocks yourself: Please purchase the biggest format (L or XL) for best results. Also please make sure that you checked the box for 'Non-editorial' stocks. Short summary for Shutterstock images/stocks: Standard license: less than 500.000 books produced and printed. Enhanced license: more than 500.000 books can be produced and printed. Also needed for commercial use (merchandise for sale or promotional distribution).




Do I need to pay taxes?


No. In Belgium I am a registered business with exemption of VAT (Value Added Tax) for small businesses. VAT is therefore not applicable. The price you see in the shop is the price you will pay (so without any taxes).




Where can I find your terms and conditions?


I also strongly encourage you to take a look to my general terms & conditions before your purchase. You can find them at the bottom of each page. Texts are available in both Dutch and English.





Merchandise

The colour or my print is different than the colour on screen?


Due to the different colour schemes for monitor (RGB) and print (CMYK), the image colours and/ or brightness may look slightly different on your computer screen than it does on the printed version. Images on wix.com have a low resolution. If you have any question, please don’t hesitate to contact me via secretdartiste1@gmail.com




When does the package that I ordered, arrive?


Secrèt D’Artiste ships worldwide from Belgium using Bpost. A tracking number & registered mail will not be standard (more expensive). If you wish a tracking number, please contact me before buying products (via secretdartiste1@gmail.com). The buyer will need to pay for this extra service. Please contact me for more information. I generally ship within 3 working days of receiving the payment, unless this was stated otherwise in the description of the product you ordered. If you are from outside the European Union delivery may take a while, so please be patient. --- More info about shipment after I delivered it at the postal office: Shipping within Belgium normally takes 1-3 working days. Shipping to Europe normally takes 5-10 working days. Shipping to the US normally takes around 3-4 weeks (can be delayed due to customs legislation). Shipping to the rest of the world takes approximately 1-3 weeks. Please keep in mind that, we cannot track your order if you didn’t chose the option for Registered Shipping with tracking number. I ship to the address that appears on your order, so please make sure your address is CORRECT! I cannot be held responsible for any address changes made after you have checked out.




I want a registered tracking number for my order. Is this possible?


A tracking number & registered mail will not be standard (more expensive). If you wish a tracking number, please contact me before buying products (via secretdartiste1@gmail.com). The buyer will need to pay for this extra service. Please contact me for more information.




What are the shipment rates?


Shipment rates (2019) Belgium: $3 (0-100gr) / $4 (100-350g) / $6 (350g-1kg) Europe: $6 (0-100gr) / $10 (100-350g) / $16 (350g-1kg) Rest of the world: $6 (0-100gr) / $12 (100-350g) / $26 (350g-1kg)




What payment do you accept in your shop?


Full payment via Paypal in USD (purchase through this shop). After payment, the package will be shipped to your attention. Payment must be made in full and have cleared before the item is shipped (unpaid orders will NOT be shipped). I generally ship within 3 working days of receiving the payment, unless this was stated otherwise in the description of the product you ordered. The buyer will be responsible for possible extra charges/ costs for douane (import). Thank you for your understanding.




The buyer's and payer's names & adresses are different. What should I do?


Please note that if the buyer’s and payer’s names & addresses are different; I will certainly ship the order to payer’s name & address. If you want to order a present for a friend, please let me know in advance so I can prepare the package correctly. You can contact me via secretdartiste1@gmail.com




I want to order a present for a friend. Is that possible?


If you want to order a present for a friend, please let me know in advance so I can prepare the package correctly. You can contact me via secretdartiste1@gmail.com




What is your return & exchange policy?


Secrèt D’ar Tiste is not responsible for any damages or loss incurred shipping. In case you have a problem, please contact me immediately and we will find a solution. I can replace small orders of the damage or loss. * If an item arrives damaged (provide evidence by photo), Secrèt D’ar Tiste will replace it but the buyer will have to pay for the shipping fees. Send your photos to secretdartiste1@gmail.com* * If the error was ours, we will refund you the cost of the item you purchased minus the shipping fees * I do require that you ship the product back to me before we replace it. If an addressee does not accept / pick up a package and the order is shipped back to me, a buyer covers repeat shipping costs. Please note that buyers will be responsible for shipping costs for returns and exchanges. Items must be returned in its original condition. Returns & refunds on custom orders are not accepted.




Are your works copyrighted?


YES!! Copyright Notice (All copyrights are retained by the artist) My artworks and photographs may not be reproduced, copied, edited, published, transmitted or uploaded in any way without my written permission. My works are not public domain © All rights reserved by Evelyne Paniez (Secrèt D'ar Tiste).





My artworks and photographs may not be reproduced, copied, edited, published, transmitted or uploaded in any way without my written permission. My works are not public domain © All rights reserved by Evelyne Paniez.

BTW BE 0631.717.448